Frequently Asked Questions

What are our Operating hours?

We are open weekdays from 08:30 until 17:30

We are open on Saturdays from 08:30 until 13:30

We are closed on Sundays and Public Holidays

 

Payment Methods

We accept payment via EFT, Credit Card, Debit Card or Direct Bank Deposit. Proof of payment to be supplied.

No goods will be given until money is reflected on our bank account.

Please note that we do not accept any cheques!!!

 

Do you offer Delivery service?

We will gladly deliver an item to your home in Windhoek, keeping in mind that there will be a delivery fee involved.

For customers ordering from outside Windhoek, the customer will be held responsible for the transport cost to them.

 

Do you have a Return Policy?

All our sold products carry a factory warranty.

Should you buy a product from us and it has got a factory fault, we will first test the product, we are also under obligation to see if we can get the part which is faulty, and repair the product. If a repair can not be done a new product will be given to you. Should a product be returned (within 7 days from date of purchase) which has got no factory fault, but is returned due to:

A: wrong color

B: wrong size

C: no longer want product for what ever reason

D: duplication of gift received

A 15% handling fee will be charged on the price/value of the product.

Please note that the original cash receipt must accompany all returns!!!

Please note that we do not do any cash refunds, a money voucher will be issued to the amount of the return!!!

 

Do you offer Gift wrapping?

We will gladly wrap a present for you if so instructed.

 

Do you offer Gift vouchers?

We do have gift vouchers available that can be used to spoil that someone special in your life, or which can be used for Stork Teas.

Please note that gift vouchers are valid for a period of 90 days from date of issue, and can not be exchanged for cash!!

 

Are Spare parts available?

Spare parts can be sourced from our suppliers for most of the big products like:

Travel Systems, Strollers, Camp Cots, Electric/Battery Operated Vehicles and Walkers.

 

None Returnable Items??

A couple of products in our store can not be re-turned after purchase, they are:

Breast Pumps

Christening Clothes

CD and DVD

Maternity Underwear

and Shoes